Privacy Policy

Your privacy matters to us. This policy explains how vlyzorthub collects, uses, and protects your personal information when you use our financial analysis platform.

Last Updated: March 15, 2025

1. Information We Collect

At vlyzorthub, we collect various types of information to provide you with comprehensive financial statement analysis services. The information we gather falls into several categories, each serving specific purposes in delivering our platform's functionality.

Personal Information

We collect your name, email address, phone number, and business details when you register for our services or contact us for support.

Financial Data

With your explicit consent, we process financial statements, transaction data, and other financial documents you upload for analysis purposes.

Usage Information

We automatically collect information about how you use our platform, including pages visited, features used, and time spent on different sections.

Technical Data

This includes your IP address, browser type, operating system, device information, and other technical details that help us maintain and improve our services.

We only collect information that's necessary for providing our services or that you voluntarily provide to us. You can choose not to provide certain information, but this may limit your ability to use some features of our platform.

2. How We Use Your Information

Your information serves multiple purposes in our commitment to delivering exceptional financial analysis services. We use the data we collect to enhance your experience and provide valuable insights.

  • Service Delivery: Processing your financial data to generate comprehensive analysis reports and insights tailored to your specific needs
  • Account Management: Creating and maintaining your user account, processing payments, and managing your subscription preferences
  • Communication: Sending you important updates about your account, new features, educational content, and responding to your inquiries
  • Platform Improvement: Analyzing usage patterns to identify areas for enhancement and developing new features that better serve our users
  • Security: Monitoring for suspicious activity, preventing fraud, and ensuring the security of your data and our platform
  • Legal Compliance: Meeting our obligations under Australian financial regulations and other applicable laws

We never use your financial data for purposes beyond what's necessary to provide our services. Your sensitive information is processed only with your explicit consent and is never shared with third parties for their marketing purposes.

3. Data Sharing and Disclosure

We understand that sharing your information is a significant concern, and we approach this responsibility with the utmost care. vlyzorthub follows strict guidelines about when and how we share your data.

Service Providers: We work with trusted third-party service providers who help us deliver our services. These include cloud hosting providers, payment processors, and analytics tools. All service providers are bound by strict confidentiality agreements and can only use your data for the specific purposes we authorize.

Legal Requirements: We may disclose your information if required by law, regulation, or legal process. This includes responding to court orders, government requests, or investigations where we're legally obligated to provide information.

Business Transfers: In the event of a merger, acquisition, or sale of business assets, your information may be transferred as part of the transaction. We'll notify you of any such change and ensure your data continues to be protected under this privacy policy.

Important:

We never sell your personal information to third parties. We don't share your financial data with marketing companies, data brokers, or other organizations for their commercial purposes.

4. Your Privacy Rights

As a user of our services, you have significant control over your personal information. Under Australian privacy law and international standards, you enjoy several important rights.

Access and Portability

You can request a copy of all personal information we hold about you. We'll provide this in a commonly used format that you can easily understand and transfer to another service if desired.

  • Correction: If any information we hold about you is incorrect or incomplete, you can ask us to correct it
  • Deletion: You can request that we delete your personal information, subject to legal and operational requirements
  • Restriction: You can ask us to limit how we use your information in certain circumstances
  • Objection: You can object to our use of your information for specific purposes, particularly for marketing communications
  • Withdrawal of Consent: Where we rely on your consent to process information, you can withdraw that consent at any time

To exercise any of these rights, simply contact us using the information provided at the end of this policy. We'll respond to your request within 30 days and may need to verify your identity before processing certain requests.

5. Data Security

Protecting your information is fundamental to everything we do. We've implemented comprehensive security measures to safeguard your data throughout its lifecycle on our platform.

Encryption

All data is encrypted both in transit and at rest using industry-standard encryption protocols.

Access Controls

Strict authentication and authorization procedures ensure only authorized personnel can access your data.

Regular Audits

We conduct regular security assessments and penetration testing to identify and address potential vulnerabilities.

Backup Systems

Secure backup systems protect against data loss while maintaining the same security standards as our primary systems.

Despite our best efforts, no security system is completely infallible. If we become aware of any security breach that affects your personal information, we'll notify you promptly and take immediate steps to minimize any potential impact.

6. Data Retention

We keep your information only as long as necessary to provide our services and meet legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.

Data Type Retention Period Purpose
Account Information Duration of account plus 2 years Service delivery and support
Financial Analysis Data 3 years after last use Regulatory compliance
Usage Logs 12 months System optimization and security
Payment Records 7 years Tax and accounting requirements
Marketing Communications Until you unsubscribe Ongoing communication preferences

When data reaches the end of its retention period, we securely delete it from our systems. You can request earlier deletion of your data by contacting us, subject to legal and operational requirements.

7. International Data Transfers

While vlyzorthub operates primarily within Australia, some of our service providers may process your data in other countries. When this happens, we ensure appropriate safeguards are in place to protect your privacy.

We only work with service providers in countries that have adequate data protection laws or with providers who have committed to international privacy frameworks. All international transfers are governed by strict contractual protections that ensure your data receives the same level of protection as it would in Australia.

If you have concerns about international data transfers, please contact us to discuss your specific situation and the protections in place for your data.

8. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your experience and help us understand how you use our platform. We believe in transparency about these technologies and give you control over their use.

Essential Cookies: These are necessary for the basic functionality of our website, including login sessions and security features. You cannot disable these cookies without affecting the operation of our services.

Analytics Cookies: We use these to understand how visitors interact with our website, which pages are most popular, and how we can improve the user experience. This information is aggregated and anonymous.

Preference Cookies: These remember your choices and settings to provide a more personalized experience on return visits.

You can control cookie settings through your browser preferences, though disabling certain cookies may affect your ability to use some features of our platform.

9. Changes to This Policy

We review and update this privacy policy regularly to ensure it remains current with our practices and legal requirements. When we make significant changes, we'll notify you through your registered email address or by posting a prominent notice on our website.

We encourage you to review this policy periodically to stay informed about how we're protecting your information. The date at the top of this policy indicates when it was last updated.

If you don't agree with any changes to this policy, you can contact us to discuss your concerns or, if necessary, close your account and request deletion of your data.

Contact Us About Privacy

If you have questions about this privacy policy or how we handle your personal information, we're here to help.

Email: privacy@vlyzorthub.sbs

Phone: +61 749 221 447

Mail: Privacy Officer
vlyzorthub
The Rocket Building
203 Robina Town Centre Dr
Robina QLD 4226, Australia

We aim to respond to all privacy inquiries within 5 business days. For urgent matters, please call us directly.